Shipping & Returns

Shipping Information

Orders placed no later than 05:00 AM IST both online or by telephone will be fulfilled and shipped the same business day. Orders placed after 5:00 PM IST or on weekends or Indian holidays will be shipped on the next business day.

FOB: “Free On Board” Origin

A confirmation will be e-mailed to you when your order is submitted.

Return Policy

  • Products may not be returned without prior authorization.
  • When authorization has been received, customer assumes full responsibility for the following:
    • The product being returned must have all original seals unbroken and must be packaged in such a way as to arrive undamaged.
    • A copy of the invoice and/or packing slip must be included in the package.
    • Return authorization number must be visible on the outside of the package(s).
    • Expired product may not be returned for credit.
    • All returns are subject to inspection and acceptance by Geistlich Pharma India Pvt. Ltd. and may not be claimed as an offset against outstanding invoices until Credit Memo is issued.

If you have any further questions, please contact Customer Support.

Thank you for choosing Geistlich Pharma India Pvt. Ltd!